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Case Study

70X ROI Generated with Netcore’s Customer Engagement & Experience Platform

70X ROI Generated with Netcore’s Customer Engagement & Experience Platform

70X ROI Generated with Netcore’s Customer Engagement & Experience Platform

Netcore
Pages 9 Pages

Air India Express (AIX), a Tata Group airline and subsidiary of Air India, operates over 2,500 weekly flights across 31 domestic and 14 international airports. Following its return to Tata Group ownership, the airline focused on enhancing customer experiences through technology-driven personalization and seamless travel management. To achieve its objectives of improving customer engagement, increasing conversions, and maximizing marketing effectiveness, AIX partnered with Netcore and adopted its Customer Engagement & Experience Platform. The solution combined personalized communications, omnichannel journey orchestration, artificial intelligence, and strategic onsite engagement to deliver relevant experiences across the customer lifecycle. By leveraging customer data and automation, the ai

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