Planon’s software has been a 12‑year enabler for Ahold Delhaize’s Dutch Facility Management, standardising and centralising key processes across all locations. By supporting facility, contract, and maintenance management, the platform handles around 100,000 visitor registrations, 80,000 room bookings, and 70,000 maintenance calls annually in a single system. Tight integration with HR, finance, access, and identity‑management systems ensures consistent data and secure, automated workflows. The move to the latest Planon Universe release modernised the environment, improved performance, and extended functionality, allowing Ahold Delhaize FM to maintain fast, secure roll‑outs and reliable, scalable operations for its growing estate.

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