AI, Feedback and Action: How Plenitude is Innovating Customer Experience with Medallia
AI, Feedback and Action: How Plenitude is Innovating Customer Experience with Medallia
4 PagesPlenitude underwent a profound cultural and technological transformation in insurance by partnering with Medallia for a structured Voice of the Customer program. Medallia software delivered rapid deployment of AI-powered feedback analysis, enabling 70% of alerts to close with single customer contacts, 60% complaint reduction, and 20% fewer repeat calls. Stream Value CX Manager Carlo Onado praises its global expertise for aligning with transformation needs, turning insights into accountable actions that boosted efficiency, satisfaction, and business outcomes through reliable, real-time VoC integration.
