To optimize its internal IT service desk for twenty-two thousand employees, a leading Norwegian energy and oil sector provider partnered with Cognizant. Cognizant deployed an advanced artificial intelligence and natural language understanding software virtual assistant to automate support communications and resolve user issues seamlessly. This intelligent digital tool transformed self-service capabilities by providing instant, accurate responses to technical challenges. By integrating this sophisticated software solution, Cognizant helped the energy provider drastically reduce support ticket volumes, streamline IT workflows, and increase overall user satisfaction by sixty percent while boosting employee productivity across the global enterprise.

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