Angi Drove Over $1M Annually in BPO Cost Savings Through Increased Productivity and Accountability
Angi Drove Over $1M Annually in BPO Cost Savings Through Increased Productivity and Accountability
2 PagesNice helped Angi save over $1 million annually in BPO costs by implementing Playvox Workforce Management. Their solution increased agent productivity and accountability, providing clear insights into performance and operational efficiency. Nice addressed challenges like long handle times and missed SLAs by enabling better management and monitoring of BPO operations. This transformation empowered Angi to optimize home service interactions, improve cost control, and enhance service delivery across its extensive network of professionals and customers.
