Pink Elephant helped Aon by using PinkScan to provide a comprehensive baseline assessment of its IT Service Management (ITSM) processes. They established ITIL 4-aligned practices and transformed Aon’s ITSM user experience, facilitating a shift to a service mindset. Pink Elephant guided Aon with expert support from start to finish, enabling informed decisions, benchmarking maturity against industry standards, and developing a clear roadmap for continuous ITSM process improvement aligned with business goals. This resulted in enhanced service delivery and organizational efficiency.

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