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Outsourced SIAM Service Desk Transforms Global IT Operations

Outsourced SIAM Service Desk Transforms Global IT Operations

Pink Elephant
Pages 4 Pages

Pink Elephant helped Corplex by guiding their IT transformation to modernize legacy IT operations inherited from their acquisition. Pink Elephant provided IT Service Management expertise to align processes with ITIL 4 best practices, improve ITSM maturity, and enhance user experience. Their end-to-end support facilitated a cultural shift to a service mindset and helped Corplex streamline and future-proof their IT operations, ensuring efficient, standardized, and scalable service delivery across the company’s multiple international locations.

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