Case Study
Automatic voice-driven document ordering system for PostFinance
Trusted by a wide range of partners and customers: Spitch omnichannel conversational platform Video conferencing Telephone calls Mobile apps Websites Social media Claims collection Customer support Transaction requests Communication Channels Information Services Intelligent Conversational User Interface Voice and AI-driven core technologies Business processes automation systems Sales • The Virtual Assistant greets customers and asks for personal information in order to identify the customer and verify him/ her by voice biometrics in just a few seconds; • The voice assistant then asks customers which document they would like to order recognising their intent with high precision; • The solution guides customers through the ordering process fully automatically and interprets
