Appointment scheduling and other backend systems driven by voice Healthcare services Frontend/ channels Spitch’s award-winning Virtual Assistant Nicky has been created specifically for the regional medical communication platform handling contacts between clinics and patients in the Novosibirsk administrative territory of Russia. Virtual Assistant (Nicky) for Management of Doctors Appointments Problem: In the challenging conditions of the pandemic and increased demand for healthcare, it is essential to provide remote services to patients minimizing non-essential visits to clinics. Solution: Voice-driven self-services delivered by the Virtual Assistant Nicky include: The fully automated handling of incoming calls and messages, 24/7 from patients in an omnichannel solution. Patien

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