Spitch omnichannel conversational platform Video conferencing Telephone calls Mobile apps Websites Social media Claims collection Customer Authentication Transaction requests Communication Channels Information Services Intelligent Conversational User Interface Voice and AI-driven core technologies Business Processes Automation Systems Sales Problem: Migros Bank used knowledge-based customer identity verification for incoming calls. Depending on the nature of the information or transaction requested, the customer centre agent had to ask several security questions. Solution: Spitch integrated a voice biometrics solution that runs in the background during the conversation between the customer and the agent, allowing agents to see the outcome of the identity verificatio

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