xMatters software streamlined Tesco's distributed operations by automating on-call processes, slashing average time-to-respond to under 3 minutes, and boosting issue acknowledgement to 98%. One-click responses and targeted, actionable notifications reduced alert fatigue, enabling rapid resolutions often before customers noticed problems. Implemented in just 27 days, it built remarkable experiences across the UK retailer. "xMatters really helped us as an organization. It helped us to do the right things for customers, and with the insight we’ve gained we can improve for the future," said Rob Ain.

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