Defining best in class experiences by listening and acting on customer and employee feedback
Defining best in class experiences by listening and acting on customer and employee feedback
3 PagesTalisis used Medallia to transform its approach to customer and employee experience, achieving a 20-point NPS increase and over 1,000 improvements across 160 campuses. By shifting from long, ineffective surveys to focused feedback through Medallia’s Voice of the Customer program, Talisis implemented real-time tracking and rapid follow-up processes. During the pandemic, the system enabled a smooth transition to online learning. Talisis later expanded to a Voice of the Employee program, measuring sentiment from onboarding through the first year. Both programs improved enrollment rates and reduced staff churn through continuous, actionable insights.
