Case Study
Designer Fashion, Automated Growth
Seconda Strada, a major fashion outlet with 260,000 loyalty members, used SALESmanago to turn its customer scale into sustainable digital growth. The company deployed email-after-visit, cross-selling, win-back, and abandoned-cart campaigns alongside RFM segmentation, birthday emails, a loyalty program, web push, and highly personalized customer groups. The strategy produced a reported 10,284% ROI in the previous quarter, with 74% of total sales and 75% of transactions attributed to SALESmanago. Overall sales increased 15% and transaction volume grew 43%. Automation-rule email open rates improved 33.03%, while the contact base expanded 8.48% quarter over quarter. The program also broadened Seconda Strada’s communication channels while maintaining relevance through detailed behavioral segmen
