This case study details how a two-person IT team at Emergency Communications of Southern Oregon improved the reliability and security of mission-critical dispatch services. Log360 centralizes and analyzes hundreds of thousands of logs, enabling the team to detect and stop a brute-force attack that would have been difficult to identify manually. OpManager monitors critical infrastructure and sends immediate SMS alerts, helping prevent equipment failures like a previous fuel leak that caused $100,000 in damage. Endpoint Central automates patching, imaging, encryption, inventory, reporting, and remote support across the county. ServiceDesk Plus organizes IT, facilities, emergency-call, and agency information requests. Consolidation reduced costs, saved time, and allowed greater focus on cyber

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