This case study shows how Spelman College modernized IT operations for approximately 3,500 students and staff by replacing manual processes and outdated tools. ADManager Plus automates the creation, modification, movement, and deletion of 5,000–6,000 Active Directory accounts each year, dramatically accelerating student onboarding and role changes. Endpoint Central supports remote patching, application deployment, troubleshooting, and device protection for users on campus and abroad. ServiceDesk Plus replaced Lotus Notes with structured ticketing, SLA alerts, scheduling, reporting, and integrations with Microsoft 365 and other ManageEngine tools. Together, the solutions reduce administrative effort, improve visibility, strengthen security, and help the IT team provide more responsive suppo

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