This case study explains how the Atlanta Hawks and State Farm Arena built a unified IT ecosystem to support more than 1,000 endpoints, three facilities, and a 17,044-seat venue where downtime is unacceptable. ServiceDesk Plus replaced email-based support with automated, measurable workflows and helped the team close 95% of requests each month. Endpoint Central centrally patches, secures, and troubleshoots devices, achieving 100% patch compliance. ADAudit Plus records logins, privilege changes, and directory activity, reducing audit preparation to minutes. OpManager continuously monitors network links and broadcast feeds, detects live outages, and automatically creates service tickets. Integrated data and automation improve security, uptime, compliance, and the game-day fan experience.

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