UpdateAI built an AI-powered action item engine for Zoom meetings, helping customer success teams eliminate manual note-taking. After testing six ASR providers, they selected Deepgram for its >90% accuracy and real-time speed, transcribing one hour of audio in as little as 30 seconds. Combined with UpdateAI’s NLP engine, the solution improved action item detection accuracy by over 180% compared to competitors. The result: faster follow-ups, stronger client trust, reduced administrative burden, and improved productivity for CS professionals conducting multiple daily meetings.

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