Helsana, Switzerland’s largest healthcare insurer, rapidly modernized its process automation by deploying Camunda in just 48 hours to replace legacy, paper-based workflows. Serving one in four Swiss residents and managing large volumes of claims and payments, Helsana needed a fast, flexible solution to enable digital self-service. Camunda’s open, developer-friendly architecture and standards-based collaboration supported quick go-to-market and seamless integration. Within three months of launch, 15,000 applications were completed through self-service sign-off. The initiative improved efficiency, enabled online product approval, and delivered fast time-to-value while creating a scalable foundation for ongoing digital transformation.

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