Nice helped Fulton Bank connect and streamline service for over 230 regional banks by implementing CXone in the cloud. This unified platform integrated diverse processes, people, systems, and brand standards from multiple acquisitions, enhancing self-service functionality and simplifying reporting and performance management. Nice’s scalable solution enabled Fulton Bank to efficiently manage growth across six East Coast states, improve operational consistency, and prepare its contact center for future expansion, delivering a cohesive and adaptable customer experience.

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