The Hastings Direct customer success story highlights how the UK insurance provider improved its digital customer experience and strengthened cybersecurity by implementing the Zscaler Zero Trust Exchange. The company faced challenges with legacy security tools that lacked the performance, visibility, and scalability needed to support a modern hybrid workforce and business transformation goals. Traditional internet proxies, firewalls, and VPN appliances increased latency, limited user experience, and exposed the organization to security risks through broad network access. By adopting a Zero Trust architecture, Hastings Direct enabled direct, secure access to applications while enforcing least-privileged access controls. The transformation helped protect sensitive customer data for millions

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