Case Study

Health System Develops Dynamic Patient Journey

Health System Develops Dynamic Patient Journey

Huron Consulting Group helped a large nonprofit health system personalize the surgical journey for joint replacement patients by leveraging Salesforce technology. Their expertise enabled the health system to better understand consumer needs, deepen patient engagement, and deliver on its brand promise of safe, evidence-based, quality care. Huron’s support improved the patient experience and health outcomes by providing leaders with clearer insights into care effectiveness, enabling more personalized and outcome-focused care throughout the joint replacement process.

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