Kitsap Credit Union successfully upgraded all branches from a legacy phone system to Microsoft Teams Phone, softphones, and cloud solutions in partnership with Momentum. Operating in a rapidly evolving financial industry, KCU faced challenges with remote communication during the pandemic while managing increased member activity. The transition streamlined operations, improved flexibility, and ensured reliable communication across branches, enabling the credit union to deliver exceptional service and adapt to digital transformation demands. This upgrade positions KCU for continued growth and enhanced member experiences.

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