This case study describes how Lucency, a technology company based in Lehi, Utah, enhanced the reliability and performance of its customer experience platform with support from IntelePeer. Lucency’s cloud-based solution connects real-time website activity with contact center interactions, giving agents immediate customer context from web behavior, IVR, virtual agents, and messaging channels. Part of the platform relies on dynamic phone numbers and high-velocity data to link digital activity with voice interactions. By strengthening its telephony and communications foundation, Lucency improved real-time data visibility, reliability, and the overall impact of customer journeys across channels.

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