Planon’s software enabled MUMC’s Facilities Unit to justify and operate a dedicated Facility Management Information System alongside its SAP‑only ERP environment. By supporting customer‑oriented processes such as service requests, reservations, and reprography, Planon improved responsiveness and user experience across the organisation. The platform also streamlined technical workflows, including fault reporting and resolution, multi‑year maintenance planning, and work‑order administration, increasing consistency and reducing manual effort. Tight integration with SAP ensured data alignment, while Planon’s specialised FM features gave the Facilities Unit better visibility, planning control, and performance insight, making it a critical enabler of efficient, high‑quality service delivery.

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