This case study describes how a public community college in the Western U.S. (30,000+ students, 2,700 staff) partnered with Synoptek to stabilize and improve IT operations after shifting mid-semester to 100% distance learning. The college needed secure remote access, governance for the digital workspace, security awareness training, cost control during slowdowns, and rapid staffing support across three campuses and nine satellite centers. Synoptek set up joint leadership structures (executive advisory board, security leadership, virtual CISO) and strengthened program management and IT service management with 24/7 delivery, ITIL processes, automation, and continuous improvement metrics. Services spanned end-user, classroom, network, server, and UC support, enabling a more resilient, data-dr

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