A public community college in the Western US (Nevada’s largest, with 2,700+ staff) needed a partner to support its Student First initiative and rapidly shift to secure, resilient distance learning during COVID-19, beyond basic “keep the lights on” support. Synoptek delivered managed IT services with a joint executive advisory board, security leadership (virtual CISO, governance, policy, training), program and change management, and 24/7 ITIL-based service management. It also rapidly deployed 50 staff across 3 campuses and 9 learning centers, and provided O365/Teams and classroom technology support, systems and network management, cloud/data center services, and managed applications. The college improved agility, student engagement, faculty empowerment, automation-led operations, workforce

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