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Case Study

MSU weaves 8X Digital Payoff with Netcore’s Intelligent, Omnichannel Journeys

MSU weaves 8X Digital Payoff with Netcore’s Intelligent, Omnichannel Journeys

MSU weaves 8X Digital Payoff with Netcore’s Intelligent, Omnichannel Journeys

Netcore
Pages 13 Pages

Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, sought to strengthen customer engagement and increase service bookings through a more personalized mobile app experience. Partnering with Netcore, the company implemented AI-driven app engagement solutions powered by app push notifications, nudges, and real-time customer journey automation. Using a KPI-focused strategy, Hero MotoCorp delivered timely and relevant interactions based on user behavior, helping customers take actions such as booking vehicle services and exploring exchange opportunities. Within just 90 days, the brand achieved a 5X increase in digital engagement without increasing media spend. The initiative also drove a 30% growth in service bookings, a 28% increase in exchange enquiries, and a 17.7 p

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