Netcore helps Fidelity Bank scale up emailing by 186%, increase deliverability to 96%, and reduce spam to 0.003%
Netcore helps Fidelity Bank scale up emailing by 186%, increase deliverability to 96%, and reduce spam to 0.003%
8 PagesFidelity Bank, one of Nigeria’s top 10 commercial banks and ranked 4th in retail banking by KPMG, handles millions of transactions daily across channels such as USSD, POS, mobile apps, and internet banking. However, its internal SMTP infrastructure for transactional emails faced server downtimes, delivery failures, and latency issues that affected customer communications. By partnering with Netcore, Fidelity Bank significantly improved its email operations, scaling email volume by 186%, achieving a 96% deliverability rate, and reducing spam complaints to just 0.003%. The solution enhanced reliability, minimized delivery delays, and ensured critical transactional emails reached customers quickly and consistently, supporting the bank’s digital banking growth and customer experience goals.
