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Case Study

Retail giant modernizes OMS with Google Cloud Platform

Retail giant modernizes OMS with Google Cloud Platform

Retail giant modernizes OMS with Google Cloud Platform

Cognizant
Pages 3 Pages

A major North American omnichannel retailer struggled with legacy applications, inconsistent customer experiences, frequent production downtime, and poor business process integration while expanding its digital marketplace. To overcome these challenges, Cognizant software helped build and deploy a modernized order management system called the Unified Order Platform, leveraging microservices and cloud technology. This advanced solution successfully integrated 45 disparate systems and implemented 350 new capabilities. By handling 90 percent of digital order processing and reducing business user effort by thirty percent, the transformation enabled the retailer to swiftly adapt to market trends and deliver seamless multichannel customer experiences.

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