Severn Trent Water Moves with NICE to the Cloud and Automates 90% of its Previously Manual Planning Work
Severn Trent Water Moves with NICE to the Cloud and Automates 90% of its Previously Manual Planning Work
3 PagesNice helped Severn Trent Water modernize its operations by moving to the cloud with Workforce Management and automating 90% of previously manual planning tasks. With support from Nice’s Value Realization Services, the utility improved reporting, governance, and operational efficiency across its 9,000+ agents. Nice’s cloud-based and AI-ready platform set the foundation for smarter workforce planning, reducing risks and enhancing service delivery for millions of customers across the Midlands, the UK, and Wales.
