A leading UK challenger bank with over 2.5 million accounts faced constraints while preparing for NPA‑compliant Faster Payments processing. With major regulatory programmes already underway, cost control was essential. Unlike larger institutions, the bank lacked specialist payments experts dedicated to FPS, NPA and SWIFT. Its IT estate also had non‑functional and architectural issues that required remediation before adopting new standards. Icon was engaged from the programme’s initiation to provide leadership and expertise, guiding the bank through early planning and helping establish a clear, strategic path toward NPA‑compliant Faster Payments capability.

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