Case Study
Transforming Employee Relations at Wickes
Wickes partnered with AdviserPlus to modernize employee relations management following its de-merger from Travis Perkins. Using the empower® platform, the retailer introduced guided manager journeys, real-time analytics dashboards, and self-service ER processes that improved consistency, compliance, and visibility across the business. Managers could confidently handle employee relations issues independently while HR gained deeper insight into trends and root causes. Within 3 months, 80% of ER tasks became manager-led, tribunal claims fell by 50%, and HR used data insights to proactively improve areas such as neurodiversity support and manager capability development.
