Starbucks UK partnered with AdviserPlus to transform its employee relations approach using the empower® platform and advisory support services. The solution focused on empowering line managers to self-serve routine people matters, improving absence management, and providing real-time HR insights. Guided digital journeys, manager coaching, and proactive reporting reduced escalations to HR while improving operational efficiency across stores. Within 12 months, Starbucks UK achieved a 10% reduction in sickness absence rates, equivalent to 15,000 additional frontline support hours. The transformation also freed HR and district managers to focus on strategic priorities and enhanced overall employee and customer experiences.

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