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Case Study

Using e-Redact has reduced subject access turnaround times by 40%.

Using e-Redact has reduced subject access turnaround times by 40%.

Using e-Redact has reduced subject access turnaround times by 40%.

e-Redact
Pages 1 Pages

The council faced growing pressure from increasing subject access requests, relying on slow and unreliable manual redaction processes. Staff used marker pens to hide sensitive information, but data often remained visible and required repeated checks across entire documents. The process also involved multiple photocopies, making document tracking and retrieval difficult due to filing errors. Overall, the workflow was time-consuming, costly, and prone to mistakes. These challenges highlighted the urgent need for an electronic redaction system to improve accuracy, efficiency, and control over sensitive information handling.

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