Planon’s software helped Veritas transform its fragmented support services into a unified, efficient helpdesk environment across all branches and the head office. By centralising data into one shared database, Planon replaced scattered Excel and Outlook workflows with a single, intuitive platform that every staff member could use easily. The solution acted as a true “one‑stop‑shop” for all services, automatically routing notifications to the right person or department with the correct priority. This streamlined communication, reduced manual coordination, and improved response times, giving Veritas better control, transparency, and consistency in how requests and malfunctions were handled company‑wide.

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