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Case Study

Windstream Communications: Using Feedback to Deliver a Clear, Consistent Customer Promise

Windstream Communications: Using Feedback to Deliver a Clear, Consistent Customer Promise

Windstream Communications: Using Feedback to Deliver a Clear, Consistent Customer Promise

Medallia

Windstream Communications, voice and data provider for 4 out of 5 Fortune 500 companies, faced inconsistent customer experience navigation due to fragmented processes from rapid mergers and acquisitions. Each heritage company used disparate solutions, lacking unified feedback management. Medallia software consolidated these systems into a single, scalable platform that standardized CX measurement, provided real-time analytics across business units, and enabled closed-loop action. This created consistent reliability and service delivery, transforming Windstream's complex corporate structure into a unified customer-centric operation that strengthened client relationships and mission-critical connectivity.

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