The future of the talent agenda in paymentsForeword Section 1: The payments opportunity 2 Section 2: Eight critical skills in payment businesses 7 Section 3: Eight critical roles in payments 12 Section 4: How to build a high-performing team: agile customer-centric operating models 18 Section 5: T alent strategy to attract, grow and deploy people 20 Section 6: Where to start for employees — driving career success in the payments industry 25 Conclusion 26 Contributors 28 Contact information 29 Contents1 The future of the talent agenda in payments | The payments industry has undergone significant transformation over the past two decades. New and innovative payments methods and technologies have entered the market, including open banking, real-time payments (RTP), buy now, pay later

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