The January 2023 Camunda handbook provides a practical introduction to building and operating a Process Automation Center of Excellence. It explains what a CoE is and why it is critical for scaling automation consistently across an organization. The guide outlines how to get started, structure the CoE, and define clear responsibilities, balancing centralized governance with team enablement. It describes key CoE functions such as process delivery, standards, knowledge sharing, and continuous improvement. A real‑world example from the National Bank of Canada illustrates how a CoE drives successful automation adoption, improves collaboration, and ensures long‑term value from process automation initiatives.

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