This guide explains how retailers can modernize returns management to reduce operational costs, recover inventory value faster, improve customer experience, and protect profit margins through a connected, digital-first returns strategy. The document highlights the scale of the retail returns problem, citing $890B in global returned merchandise and the substantial operational costs associated with reverse logistics, delayed resale, fraud, and inventory aging. Key capabilities discussed include digital returns initiation, real-time returns visibility, AI-driven fraud detection, warehouse workflow automation, intelligent product routing, transportation optimization, and integrated inventory updates across OMS and WMS systems. The guide emphasizes the importance of integrating returns into bro

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