This guide explores how retailers, brands, and logistics service providers can modernize returns management using integrated Returns Management Systems (RMS). Blue Yonder explains that returns create operational complexity, margin erosion, inventory backlogs, and customer experience challenges, especially as e-commerce growth increases return volumes. The guide defines RMS as an end-to-end platform covering return initiation, routing, processing, dispositioning, resale, recycling, and customer engagement. It highlights how modern RMS solutions integrate with OMS, WMS, ERP, transportation, and planning systems to optimize the full returns lifecycle. The guide also explains how AI-driven RMS platforms help retailers reduce unnecessary returns, accelerate restocking, improve exchange conversi

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