This infographic analyzes how stricter retail returns policies are changing consumer purchasing behavior worldwide. Based on responses from more than 6,000 consumers, the survey reveals that 66% of shoppers are hesitant to purchase because of tighter returns rules, while 84% would stop shopping with favorite retailers if policies became too restrictive. Consumers increasingly avoid retailers with strict returns practices, especially online-only sellers. The infographic also highlights growing consumer concern about returns fees, rejected returns, and sustainability impacts associated with discarded returned products. Many shoppers prefer alternative disposal methods, resale, or donation rather than returning items destined for landfills. Blue Yonder positions returns management as a critic

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