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Chat Commerce Trends Report (Retail)

Chat Commerce Trends Report (Retail)

Chat Commerce Trends Report (Retail)

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1 Pages

In the Retail Edition of Clickatell's Chat Commerce Trends Report—based on polling over 1,000 qualified US smartphone-using consumers by Dimensional Research—Millennials and Gen Z are shopping smarter, showing strong interest in using mobile messaging with retail companies. Chat Commerce emerges as the next frontier in retail's fast-evolving landscape, where smartphones connect shoppers to brands. It offers huge potential to automate support workflows, engage customers, and cultivate brand advocates. Clickatell software unlocks this by powering seamless, intelligent chat interactions that streamline retail experiences, boost conversions, and foster loyalty among younger demographics eager for convenient, on-demand messaging.

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