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Infographic

Clickatell Chat Commerce Trends Report: The Future of Digital Commerce

Clickatell Chat Commerce Trends Report: The Future of Digital Commerce

Clickatell Chat Commerce Trends Report: The Future of Digital Commerce

Clickatell
Pages 1 Pages

Clickatell's second Chat Commerce Trends Report, surveying over 1,000 US Millennial smartphone users (26-39 years old) who use chat apps weekly across diverse incomes and education levels, uncovers a clear future for digital commerce: 71% use chat apps every day, 86% leverage them for far more than personal chats—like communicating with businesses and making payments—and 89% crave business transactions via chat. Consumers adore this daily habit. Clickatell software brings it to life, enabling seamless Chat Commerce that lets businesses deliver payments, services, and engagement directly in these apps, capitalizing on high demand to drive growth and loyalty.

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