Report

The state of support ops in 2025

The state of support ops in 2025

Pages 8 Pages

Assembled helped customer support leaders navigate 2025's state of support ops after 2024's cost-cutting, enabling quality at scale amid growth, AI promises, and workforce complexities. Survey insights showed 40% prioritizing scaling support, which Assembled achieved by balancing satisfaction with efficiency across industries and company sizes. It empowered professionals to deliver exceptional experiences without compromises. This strategic focus positioned teams for sustained success.

Join for free to read