This brochure presents Brillio’s AI-powered contact center offering built to meet rising customer expectations by improving self-service, insight, and agent performance at scale. It is organized around three pillars: AI Self Services (omnichannel conversational AI, cognitive search across enterprise content, email intelligence to classify and extract data, and smarter bots with RPA plus transcription, translation, and object detection), AI Analytics (call center AI for sentiment and outcome prediction, chatbot analytics to improve containment and customer sentiment, and agent experience analytics using task and process mining), and Agent Experience (unified agent workflows with embedded recommendations, faster issue resolution, redesigned desktop UI/UX with telephony integration, and analy

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