This solution brief explains how Blue Yonder transforms retail returns into an AI-driven, end-to-end supply chain process focused on maximizing value recovery, improving customer experience, and reducing waste. The platform integrates returns initiation, in-store processing, warehouse processing, and drop-off kiosks into a connected ecosystem powered by AI decisioning and orchestration. Capabilities include automated routing, returns policy enforcement, refund automation, real-time visibility, inventory reintegration, and sustainability optimization. Benefits include faster refunds, improved resale rates, reduced transportation costs, lower waste, increased customer loyalty, better inventory planning, and enhanced operational efficiency across retail returns workflows.

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