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How can Brands Deliver Personalized Customer Experiences

How can Brands Deliver Personalized Customer Experiences

Pages 8 Pages

This paper explains how brands create the “it read my mind” feeling behind personalized experiences by using data to plan the right audience, message, and timing well before a customer ever clicks an ad. Using a cotton-diaper example, it walks through building a growth audience from first-party customer trends and personas, then extending reach with third-party lookalike segments (page 3). It shows how data informs creative by mapping consumer “moments” and quantifying them with signals like keyword search volume to improve relevance and click-through (page 4). Closer to purchase, platforms classify users into behavioral segments and deliver intent-led ads on Google versus attribute-led ads on Facebook (page 5). It stresses that many brands fail at the landing page by keeping it generic, a

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