This fact sheet examines how NLP and sentiment analysis can help health systems reduce patient leakage, a major issue where half of patients seek care outside networks. The document attributes drivers to access, convenience, and availability, issues worsened by COVID-19. IQVIA’s NLP analyzes unstructured text in clinical notes, call transcripts, and social media to identify patient concerns and hidden social determinants of health. Solutions include real-time alerts, automated sentiment analysis, and trend identification, boosting retention and care quality. By surfacing actionable insights, health systems can improve patient experience, revenue, and competitive positioning.

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