The September 2024 Camunda paper explains how banking and financial services organizations can deliver compelling digital customer experiences as expectations for speed, simplicity, and accessibility continue to rise. It outlines key challenges, including technology limitations, complex and fragmented processes, and misalignment between business and IT teams. These issues often prevent banks from delivering consistent omnichannel experiences. The paper shows how process orchestration helps address these challenges by coordinating systems, people, and decisions across end‑to‑end customer journeys. By improving visibility, flexibility, and collaboration, process orchestration enables financial institutions to modernize digital services, respond faster to customer needs, and deliver seamless,

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