The August 2022 Camunda paper examines the role of Robotic Process Automation within broader process automation strategies and asks whether RPA is a help or a hindrance. It explains what RPA is and why organizations adopt it, while warning against misusing RPA as a substitute for true process automation. The paper highlights risks such as brittle bots, limited visibility, and poor handling of end‑to‑end processes when RPA is applied in isolation. Through examples, it shows that RPA works best when orchestrated within complete business processes alongside people and systems. The conclusion emphasizes that RPA and process automation are complementary when used correctly, with orchestration providing the structure needed to achieve scalable, reliable automation.

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